Cancellations and refunds
Updated October 2, 2026
First purchase: 14 days
For your initial monthly or annual membership purchase, request a full refund within 14 days of the payment date.
Accidental renewals: 7 days
If your monthly or annual membership renews unintentionally, request a full refund of that renewal within 7 days of the renewal payment date.
How to request a refund
Email support@joinlifepreplab.com from the email address used at checkout. Include the payment date and receipt or invoice number if available. We use the date your request reaches us to check the refund window. Requests are reviewed and processed manually.
Approved refunds are returned to the original payment method. Your bank or payment provider determines when the funds appear.
What happens to access?
When we process an approved full refund, we cancel the membership immediately, stop future renewals, and end the associated student’s paid access.
Canceling without a refund
Monthly and annual memberships renew automatically until canceled. You can cancel future renewals through Manage membership. If you cancel without a refund, access continues through the end of the paid billing period. Cancel before your next renewal to avoid the next charge.
Cancellation alone does not submit a refund request. Outside the refund windows above, we do not normally offer partial refunds for unused time. This policy does not limit any rights you may have under applicable law.