CUSTOMER SUPPORT

How can we help?

Questions about access, learning, billing, or a refund? Email us and we’ll help.

Contact Life Prep Lab

For billing or access questions, email us from the address used at checkout. Include a brief description and, if available, your receipt or invoice number.

Please never send passwords, full card details, or private account-access links.

Membership and billing

Use your private parent link to manage your subscription or set up your child’s access. If you lost it, request a fresh link using your payment email.

Manage membership or recover your link →

Read our cancellation and refund policy →

Trouble signing in?

Use the same sign-in method and account you used when setting up access. If you registered with Google, choose Google again.

Privacy and account requests

Request a copy of your information, correct a record, or ask to delete your account.

Make a privacy request →