Privacy and account requests
Ask for a copy of your information, correct a record, or request account deletion.
Prefer email? Write to support@joinlifepreplab.com.
What to include
Use the email address connected to your student account or purchase, and tell us which records your request concerns. Parents can use the email they provided for a readiness test, even without an account.
Do not send passwords, full payment-card details, identity documents, or private access links. We will explain any additional verification needed.
What happens next?
We review requests manually and confirm identity and authority before releasing information or deleting records. A parent’s purchase does not automatically give access to all of a student’s private account information.
Requesting deletion does not immediately erase your account. Once verified, we will explain the scope, any records that must be retained, and the next steps. Deletion may permanently remove saved learning progress.
Have an active membership?
Account deletion and subscription cancellation are separate. Use Manage membership to stop future renewals. If you cannot access it, tell support so we can help resolve billing before account deletion.